Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Jun 6, 2025

Avoid this company at all cost.

Revenue cycle specialist

Recommend

CEO approval

Business Outlook

Pros

Remote work and the lead ship was good.

Cons

Their was practically no real training that actually help you do you job. They stated that the would increase you pay by $0.50 for 3 months until the max amount of 23 dollars. When it was time to make the increase then suddenly stipulations were added that they never told you about before hiring you. They fired the entire team without any notice or warning and all on one phone call. There was no severance pay or any follow up pay outside of your pay check. They didn't care if you were with the company for 15 years, everyone was let go at once.

Firstsource Solutions Response

1y

Thank you for taking the time to share your feedback. We’re grateful for your mention of the positive aspects of your time as a Firstsource, such as remote work and leadership support. We believe in the importance of work life balance, flexibility, and solid leadership and are glad that this was part of your experience. We're sorry to hear that, beyond this, your time with the company did not meet your expectations. While we can’t speak to the specific circumstances you described, we understand how difficult it can be when communication doesn’t feel clear and consistent. We of course encourage all concerns to be brought to our HR support for immediate addressal and clarification as we strive to provide fair opportunities and transparent information to all Firstsourcers. We take concerns like yours seriously as we continue to evaluate and improve our processes. We appreciate your feedback and wish you all the best moving forward.

4.0

May 10, 2025

Technically a job?

Performance coach

Recommend

CEO approval

Business Outlook

Pros

Pay and Working with a flexible schedule. Pay is competitive at 20.00 per hour and they were flexible when I was sick.

Cons

Workload and Communication-expecting everything but telling you nothing its seems like no one is on the same page.

Firstsource Solutions Response

1y

Thank you for taking the time to share your experience. We're glad to hear you appreciate our flexibility and competitive pay as providing support to our Firstsourcers is important to us, especially in the area of work-life balance. We also recognize your concerns about communication and consistency. While it’s hard to know the full context behind your experience, we understand how frustrating it can feel when expectations aren’t clearly aligned. Feedback like yours is valuable and helps us when identifying areas where we can improve. We’re always working to create better clarity and support for our team members, and your input helps guide that effort. Thanks again for being a part of our team and sharing your thoughts.

2.0

Jan 29, 2025

Unfair work environment

Debt collector

Recommend

CEO approval

Business Outlook

Pros

Lots of help from floor managers and even the employees. Fun activities were offered to try and make the work more enjoyable.

Cons

Pay was terrible, no room to move up. Upper management is completely unfair to all employees. Bad communication throughout the whole company.

Viewing 154 - 156 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Quality Control Analyst II

Systems Integration Developer

United States

View job

Customer Service Representative