Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Jan 6, 2025

Unsatisfactory Employment

Eligibility specialist

Recommend

CEO approval

Business Outlook

Pros

The initial training was fine.

Cons

Management doesn't respond. Once on site the training moved again and again. I only had one positive experience of all 3 locations. I only had 3 days of in office with a trainer and was told it going be cut and moved onto my hospital location at the time. I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate. People taking 40m breaks, etc. There was no structure. I had no access to emails or systems for 2 weeks. I wasn't paid for my last day as well as they controlled my timesheet.

Firstsource Solutions Response

1y

Thank you for your valuable feedback. We are sorry to hear of your experience and take comments like yours seriously when reviewing our core structures. As an organization, we are committed to fostering an environment where every FirstSource can thrive. With curated training and work structures, a dedicated HR team, and policies put in place for seamless work management, we pride ourselves in being advanced in our operations. Although this does not sound like your experience, we hope that these concerns were brought to your HRBP to be addressed and properly handled. Thank you for the hard work and effort you put in during your time as a Firstsourcer. We appreciate your review and wish you the best in your future endeavors.

1.0

Oct 13, 2024

Not worth

Claims processor

Recommend

CEO approval

Business Outlook

Pros

I didn't find any till now.

Cons

Less pay, more work .

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We understand that many employees feel the pressure of increased responsibilities without corresponding compensation. While we strive to ensure that salaries are aligned with company standards and individual performance, we recognize that this may not always meet employee expectations.

4.0

Oct 7, 2024

Solid job

Customer account representative

Recommend

CEO approval

Business Outlook

Pros

Good schedule, great work environment, paid training

Cons

Benefits aren’t great, no vacation until 1 year of employment

Firstsource Solutions Response

1y

Thank you very much for your valuable feedback. We're happy to hear of your satisfaction with your schedule as we continuoously aim to promote a healthy work life balance among all employees. Our work environments are fueled by our dedicated teams and a fostered culture of inclusivity, recognition, and appreciation. We are glad that this was exhibited in your experience. We are sorry to hear your unsatisfaction with our offered benefit plans, bonuses, and pto schedules. We are continuously matching our structures to compete with market standards but value input like yours when reviewing areas for our improvement. Thank you for your support as a part-time employee while with our organization. We wish you the best!

Viewing 157 - 159 of 4,262 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative