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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      4.1

      83% would recommend to a friend

      (4,262 total reviews)
      avatar

      Ritesh Idnani

      90% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      5.0
      Apr 22, 2026

      Good learning experience but needs better management support

      Senior csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment with supportive teammates. Opportunities to learn new skills and handle different types of customers. Job provides stable income and basic benefits.

      Cons

      Work pressure can be high during peak hours. Limited growth opportunities for long-term career. Management communication and support can be improved.

      avatar
      Firstsource Solutions Response
      2mo
      Thank you for your detailed feedback. It’s great to hear that you value the supportive team environment, learning opportunities, and the stability the role provides. Exposure to diverse customer interactions is indeed a strong area for skill development. While IJP opportunities are available, ensuring greater visibility, accessibility, and guidance around these can help employees better leverage them for career progression.
      4.0
      Apr 22, 2026

      NA

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work for beginners

      Cons

      It takes time to adjust to shifts

      avatar
      Firstsource Solutions Response
      2mo
      Thank you for your feedback. It’s great to hear that you find this a good place for beginners to start and build their careers.
      5.0
      Apr 21, 2026

      Great place to grow

      Subject matter expert (sme)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team members Good opportunity to learn new skills

      Cons

      Workload can be high during peak periods Communication from leadership

      avatar
      Firstsource Solutions Response
      2mo
      Thank you for your feedback. It’s great to hear that you value the supportive team environment and the opportunities to learn and develop new skills. High workload during peak periods is understood as part of business requirements; however, ensuring adequate support during these times can further improve the experience. While R&R initiatives are in place, enhancing their visibility and consistency can further motivate employees.
      Viewing 157 - 159 of 4,262 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.