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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,262 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,262 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Apr 7, 2026

basic

Recommend
CEO approval
Business Outlook

Pros

bad pay and bad incentives

Cons

good learning and good experience

avatar
Firstsource Solutions Response
2mo
Thank you for your feedback. It’s good to hear that you value the learning opportunities and overall experience gained. Salary and incentive structures are aligned with company standards and performance framework
1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There more you sell the more you earn

Cons

Constant pressure was applied to the agent. They are fully fixed on sales instead of helping for technical support

avatar
Firstsource Solutions Response
3mo
Thank you for your feedback. We’re glad to hear that the performance-based earning structure is a positive aspect of your role. We understand your concerns regarding pressure related to sales targets. Performance expectations are aligned with business objectives; however, we strive to ensure a balanced approach that supports both sales goals and quality customer service, including technical support where required.
3.0
Apr 5, 2026

NA

Recommend
CEO approval
Business Outlook

Pros

Could not find any Pros

Cons

Management is not upto the mark & no job security

avatar
Firstsource Solutions Response
3mo
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We are continuously working to strengthen leadership practices, improve transparency, and provide a stable and supportive work environment. We encourage you to share specific concerns with the HR team so they can be reviewed and addressed appropriately
Viewing 184 - 186 of 4,262 Reviews

Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.