Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,258 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,258 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jun 29, 2026

Good stability and learning, but modest pay and shifts

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good job stability compared to many other BPO companies. Strong learning opportunities in customer service, communication, problem-solving, and banking/financial processes. Professional work environment in most processes.Internal growth opportunities are available, though they may vary by process and performance.

Cons

Salary hikes may be modest compared to some competitors. Promotions can take time and often depend on business requirements and management decisions. Shift work (including rotational or night shifts) can affect work-life balance

4.0

Jun 29, 2026

Great company culture and supportive colleagues, but pay is basic

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Great Launchpad for Beginners: Excellent training program and onboarding structure. It is highly regarded as a friendly place to start a career, especially for freshers looking to build professional communication skills. On-Time Salaries: Payments, payroll processing, and shift allowances are reliably on time. Workplace Environment & Culture: Generally features supportive colleagues, a fun or lively peer environment, and well-maintained facilities (cafeterias, game rooms, security). Logistical Perks: Free or subsidized cab/transport facilities for night shift employees are frequently mentioned as a huge plus. Internal Mobility: Opportunities to switch between different client processes or move into QA/Subject Matter Expert (SME) roles if you perform well.

Cons

Salary Growth & Appraisals: Many employees note that the starting pay is basic/low for the workload, and annual appraisals or increments take a long time to materialize. Inconsistent Management: Depending heavily on your luck with your specific Team Leader (TL) or Manager, some experience micro-management or perceived favoritism. Repetitive Tasks: The nature of the workflow can quickly become monotonous over an extended period.

5.0

Jun 29, 2026

Comfortable work environment, but salary is below market

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Comfortable, great understanding from TL , managers , no travelling issue

Cons

Salary comparatively from other organisations is lower

Viewing 19 - 21 of 4,258 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good stability and learning, but modest pay and shifts

Great company culture and supportive colleagues, but pay is basic

Comfortable work environment, but salary is below market

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Firstsource Solutions reviews FAQs

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