Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and learning" ((in 100 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 85 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,261 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,261 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 15, 2020

Avoid if possible.

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits are decent, with reasonable premiums.

Cons

Analysts/adjusters are paid at industrial piecework per claim "matrix" rate. Difficult to survive with any level of quality.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are happy to know that you appreciate the benefits package. Employee-centricity is one of our core values - we ensure that our employees are provided with the competitive compensation-benefits package and fair growth opportunities. Our dedicated team in HR conducts regular external benchmarking studies to ensure that our compensation and benefits package is on par with industry standards. We encourage our employees to share feedback so that we can create a more positive experience for them. We hope you took the opportunity to feed your experiences back through the multiple channels while employed with us. Nonetheless, We take your feedback sincerely and wish you the very best for your future endeavors.

2.0

Jul 29, 2020

Do Not Recommend

Insurance claim processor

Recommend

CEO approval

Business Outlook

Pros

Benefits were decent. Ok time off. Easy work.

Cons

Hard to get time off. Pay was not great. Managers were terrible and unfair. If you were not a 'favorite' you were treated not as well.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are glad to know that you liked your work and the benefits offered. Your comment is not reflective of the supportive, inclusive and fair environment we work so hard to provide for our people, and we are concerned. Being a people-centric company, we follow ‘Open Door’ policy to listen to our employees – they can walk up to their HR Manager / Business leaders to express their concerns. Also, we encourage our employees to give us feedback in all stages of their employment with us through their HR team and Employee Surveys. We hope you took the opportunity to feed your experiences back through these channels while employed with us. However, we take your feedback sincerely and will do our best to improve.

3.0

Jun 29, 2020

Unfortunate change in circumstance

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Originally was employee focused. Advocates for helping the needy

Cons

During reduction in forces, no insight on the rolls of the individuals value to the customers relations or how their decisions affected all in management rolls.

Viewing 208 - 210 of 4,261 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Avoid if possible.

Do Not Recommend

Unfortunate change in circumstance

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions