Firstsource Solutions reviews

Thank you for taking time to share feedback! It’s great to hear that you recommend us as an employer and that you found the team supportive as this is something we work hard to provide for everyone. We are sorry to hear that you found the role tiring at times, but we get it. Some days are great and everyone is happy, and other days can be difficult and complex, we know that. That is why we work hard to make sure you are well supported on the floor and off. Wishing you the best with your future endeavors.

Thank you for taking the time to share your thoughts and for your long-standing tenure with Firstsource. We are glad that you enjoyed working with the team. We also love our people, the social side, and the job so we are happy you were able to see that. People centricity is one of our key values, and that is inclusive of providing job security and a fair and helpful work environment for all our employees. At Firstsource, the career progression is through a detailed competency-based assessment process - we pride in having a vast majority of our leaders who are home-grown. We strive to provide a supportive work environment that’s inclusive of a competitive compensation and benefits package and unbiased growth opportunities for all our employees. The HR team also conducts a periodic external benchmarking study to ensure that our compensation levels are on par with industry standards. We have a robust Rewards & Recognition program that acknowledges and suitably rewards superlative performance, across levels. This online platform empowers our employees to recognize their colleagues, across teams. Top rewarded employees across geographies are featured on the portal’s wall of fame. Employees can redeem their reward points to get vouchers for travel, food, products, and more. Learning at Firstsource is offered through both the business vertical, as well as Firstsource Academy for leadership and development training. We offer curated and structured training programs - role-based, level-based, domain-based to help our employees’ development. Also, our global learning catalog by level ensures that the employee is provided learning through their lifecycle at Firstsource on a continuous basis. Being a people-centric company, we follow the ‘Open Door’ policy to listen to our employees – they can walk up to their HR Manager / Business leaders to express their concerns and ideas. Hope all of these were discussed with your Manager or someone in the HR Team during your tenure with us. Nonetheless, we take your feedback sincerely and will do our best to improve. Wishing you good luck with your future endeavors.