Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 117 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 95 reviews)); "work life balance is good" ((in 93 reviews)); "Work from home , good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and support system." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Feb 24, 2026

Best Place to Start a Career in Healthcare Administration

Team lead

Recommend

CEO approval

Business Outlook

Pros

"I'm proud to have been a part of the Firstsource team for 5 years, starting my career here and growing in various roles. Looking forward to continued growth and success!"

Cons

Some challanges I have faced However, the company provides opportunities for growth and development, and colleagues are supportive

Firstsource Solutions Response

4mo

Thank you for sharing your experience and for being part of the Firstsource journey for the past five years. We’re pleased to hear that you have had the opportunity to start your career here and grow across different roles. It’s great to know that the supportive colleagues and development opportunities have contributed positively to your experience.

5.0

Feb 24, 2026

Best place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

First source provides good work environment

Cons

Food in cafeteria is not that great

Firstsource Solutions Response

4mo

Thank you for taking the time to share your feedback about your experience with Firstsource. We’re glad to hear that you appreciate the positive work environment within the organization. Creating a supportive and comfortable workplace for our employees is important to us.

5.0

Feb 23, 2026

Thanking the company

Senior csa

Recommend

CEO approval

Business Outlook

Pros

I feel truly grateful to be part of First Source. The company offers an excellent work environment with a positive ambiance that keeps me motivated every day. I’m surrounded by supportive colleagues who make teamwork enjoyable and meaningful. A special appreciation to my team lead and manager, whose guidance and encouragement have played a major role in my growth. Their leadership has helped me build strong professional skills and gain valuable experience.

Cons

It would be better if we got sick leaves

Firstsource Solutions Response

4mo

Thank you for sharing your thoughtful feedback about your experience with Firstsource. We’re delighted to hear that you value the positive work environment, supportive colleagues, and the guidance from your team lead and manager. It’s great to know that their leadership has contributed to your professional growth and learning. Organization has a leave policy in place for employees. Additionally, fun and engagement activities are organized by HR on various occasions to promote a positive and motivating workplace.

Viewing 259 - 261 of 4,264 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Client Service Representative