Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 136 reviews)); "good work environment and supportive" ((in 117 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 95 reviews)); "work life balance is good" ((in 93 reviews)); "Work from home , good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Poor training and support system." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,264 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Feb 23, 2026

Survey

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a truly enriching experience, as the company provides a supportive environment that values growth, innovation, and collaboration. The leadership is approachable and encourages employees to take ownership, while the culture of “We Make It Happen” inspires us to deliver meaningful results for clients across industries. Opportunities for learning and career progression are abundant, and recognition programs ensure that hard work never goes unnoticed. With its global presence and focus on digital transformation, Firstsource not only helps employees build strong professional skills but also fosters pride in being part of a company that makes a real impact worldwide.

Cons

I don't have any concern

Firstsource Solutions Response

4mo

Thank you for sharing such a thoughtful and positive reflection on your experience with Firstsource. We’re delighted to hear that you value the supportive environment, collaborative culture, and the opportunities for learning and career growth within the organization. It’s encouraging to know that the leadership support and the spirit of “We Make It Happen” have contributed to your professional journey.

5.0

Feb 23, 2026

Survey

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

I would like to share my positive experience with Firstsource. The company provides a highly supportive and growth-oriented work environment. The leadership team encourages open communication, continuous learning, and collaboration across all levels. I truly appreciate the emphasis on employee development, whether through regular training, mentorship, or opportunities to take on new responsibilities.

Cons

I don't have any feedback towards the company.

Firstsource Solutions Response

4mo

Thank you for sharing your positive experience with Firstsource. We’re pleased to hear that you value the supportive and growth-oriented work environment. It’s encouraging to know that the leadership team’s focus on open communication, collaboration, and continuous learning has contributed positively to your experience.

5.0

Feb 23, 2026

Survey

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I would like to share my sincere appreciation for Firstsource Solutions, a company that truly exemplifies excellence in both culture and performance. Firstsource creates an environment where employees feel supported, valued, and motivated to grow. The organization’s strong commitment to learning, development, and continuous improvement reflects its forward‑thinking approach and dedication to empowering its workforce.

Cons

I don't have any feedback

Firstsource Solutions Response

4mo

Thank you for sharing your sincere appreciation and positive feedback about your experience with Firstsource. We’re delighted to hear that you value the supportive culture and the environment that encourages employees to grow and succeed. It’s encouraging to know that our focus on learning, development, and continuous improvement has contributed positively to your experience.

Viewing 262 - 264 of 4,264 Reviews

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Healthcare Collections Specialist

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