Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,259 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,259 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jun 26, 2026

Supportive environment but struggles with time management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive , helpful, encouraging, good, active

Cons

Time management, work force, social activities

Firstsource Solutions Response

2d

Thank you for taking the time to share your feedback. We are pleased to hear that you find the team supportive, helpful, and encouraging. It is good to know that this positive environment has contributed to your overall experience.

4.0

Jun 26, 2026

Supportive work environment but high workload expectations

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good work environment Good training

Cons

High workload expectations and time-management expectations

Firstsource Solutions Response

2d

Thank you for taking the time to share your feedback. We are pleased to hear that you find the work environment good and appreciate the training provided. It is encouraging to know that these aspects have contributed positively to your experience.

4.0

Jun 26, 2026

Strong communication skills overshadowed by personal challenges

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Active Listening. Empathy. Patience. Clear Articulation

Cons

Taking it personally. Compassion Fatigue. Low Patience.

Firstsource Solutions Response

2d

Thank you for taking the time to share your feedback. We are pleased to hear that you recognize the importance of active listening, empathy, patience, and clear communication in your role. These are valuable strengths that contribute to delivering a positive customer experience.We understand that customer-facing roles can be demanding, and these experiences are important to acknowledge. We remain committed to supporting employees through continuous learning and development opportunities available on the learning platform to help build resilience and enhance professional skills.

Viewing 25 - 27 of 4,259 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative