Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,259 total reviews)

Ritesh Idnani

90% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,259 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,259 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jun 25, 2026

Supportive environment with focus on growth and learning

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Encouraging people, continuous learning, career growth

Cons

No cons, everyone are supportive

Firstsource Solutions Response

2d

Thank you for taking the time to share your feedback. We are pleased to hear that you value the encouraging environment, continuous learning opportunities, and career growth within the organization. It is also encouraging to know that you find the team supportive and have not experienced any concerns. Your positive feedback is greatly appreciated and motivates us to continue fostering a collaborative and growth-oriented workplace.

5.0

Jun 25, 2026

Great Place to work

Senior associate

Recommend

CEO approval

Business Outlook

Pros

*Good working environment and supportive team. * Management is approachable and helpful. * Opportunities to learn new skills and grow professionally. * Salary is paid on time. * Work culture is positive and employee-friendly. * Good teamwork and coordination among staff.

Cons

*Limited work-life balance in busy projects. * Career growth opportunities can be improved.

Firstsource Solutions Response

2d

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciate the good working environment, supportive team, approachable management, learning opportunities, timely salary payments, positive work culture, and strong teamwork within the organization. It is encouraging to know that these aspects have contributed positively to your overall experience.

3.0

Jun 25, 2026

Stable job with supportive team, but lacks recognition

Senior associate

Recommend

CEO approval

Business Outlook

Pros

"The job offers good stability with permanent employment, a decent compensation package, and a supportive team environment."

Cons

"Management provides limited recognition for employees' contributions." "Employee efforts are not consistently acknowledged by management." "The organization could improve its employee recognition and appreciation practices." "Despite working hard, employees receive minimal recognition for their contributions." "There is a lack of adequate recognition for professional achievements and performance."

Firstsource Solutions Response

2d

Thank you for taking the time to share your feedback. We are pleased to hear that you value the job stability, compensation package, and supportive team environment. It is encouraging to know that these aspects have contributed positively to your overall experience. e remain committed to fostering a workplace where employee contributions are recognized and valued appropriately. For specific concerns, we encourage you to connect with your respective HR Business Partner (HRBP), who can further assist you.

Viewing 28 - 30 of 4,259 Reviews

Jobs at Firstsource Solutions

Data Entry - Open Enrollment

Customer Service Representative

Client Service Representative

Customer Service Representative

Customer Service Representative