Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "good work environment and supportive" ((in 132 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 97 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 170 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,263 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

4.0

Feb 9, 2026

Senior Customer Support Associate

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Gives the good opportunity for the career growth for the Entry level peoples.

Cons

No cons from my side.

Firstsource Solutions Response

4mo

Thank you for your positive feedback. We’re glad to know that you see strong career growth opportunities for entry-level employees within the organization. It’s encouraging to hear that you did not experience any concerns during your tenure. We appreciate you taking the time to share your experience and wish you continued success in your career journey.

5.0

Feb 9, 2026

Reality of working Environment

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Happy and Peace working Environment. Healthy Management and Supportive Operators Happy and Satisfied working with Firstsource

Cons

All Good , but I am feeling some more opportunities can be initiated level by level - Also need good Incentives based on performance little high to keep them attentive.

Firstsource Solutions Response

4mo

Thank you for your feedback. We’re glad to know that overall your experience has been positive. Incentive structures are designed to balance performance outcomes with overall business sustainability. We already offer multiple learning and development opportunities through our learning platform to support skill enhancement and internal career progression. Employees are encouraged to actively utilize these resources to prepare for the next level within the organization.

5.0

Feb 9, 2026

Review about the company

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good environment to work and friendly managers

Cons

AI is getting developed and if we have training session for us that will be more helpfull

Viewing 274 - 276 of 4,263 Reviews

Jobs at Firstsource Solutions

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Customer Service Representative

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Revenue Cycle Billing Specialist

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