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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

84% would recommend to a friend

(4,263 total reviews)
avatar

Ritesh Idnani

91% approve of CEO

84% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Feb 9, 2026

Firstsource Review

Recommend
CEO approval
Business Outlook

Pros

flexible timing decent work-life balance solid customer service and communication skills. job security good workplace environments

Cons

strict performance targets Need to fine‑tune workloads and performance targets, helping teams maintain productivity without feeling overwhelmed.

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Firstsource Solutions Response
4mo
Thank you for your valuable feedback. We’re glad to hear that you appreciate the flexible timings, work-life balance, skill development opportunities, job security, and positive workplace environment. We regularly review workloads and KPIs to ensure they are structured to support productivity while maintaining team well-being. Strengthening career path transparency and progression guidelines remains an ongoing focus area for us.
4.0
Feb 9, 2026

Great place to grow your career

Recommend
CEO approval
Business Outlook

Pros

Supportive leadership and career growth opportunities and collaborative team culture with strong mentorship.

Cons

Management communication sometimes lacks transparency and Team efforts are often overlooked and recognition is not fairly distributed

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Firstsource Solutions Response
4mo
Thank you for your thoughtful feedback. We’re pleased to hear that you value the supportive leadership, career growth opportunities, collaborative culture, and strong mentorship within the team. We are continuously working to enhance communication channels and ensure that contributions across all sub-processes are acknowledged in a fair and structured manner through our recognition programs. We appreciate your suggestion on prioritizing HR skip-level meetings to better understand team concerns and strengthen engagement.
5.0
Feb 9, 2026

Work environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is treated with dignity, regardless of role or background. Expectations, goals, and feedback are communicated openly. Leaders provide guidance, remove obstacles, and recognize individual efforts.

Cons

Employees hesitate to ask questions

avatar
Firstsource Solutions Response
4mo
Thank you for your encouraging feedback. We’re pleased to know that you feel everyone is treated with dignity and respect and that expectations goals and feedback are communicated openly It’s also great to hear that leadership guidance support and recognition of individual efforts are making a positive impact. We are committed to fostering a safe and open environment where everyone feels comfortable speaking up. We will continue to strengthen initiatives that encourage open dialogue and active participation. Reinforcing meaningful and detailed recognition is something we will continue to emphasize to further motivate and engage our teams.
Viewing 277 - 279 of 4,263 Reviews

Glassdoor has 4,375 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.