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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(57 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

57 reviews
4.0
Feb 15, 2025

Great place

Recommend
CEO approval
Business Outlook

Pros

Great place to work in

Cons

Low pay scale in general

avatar
Firstsource Solutions Response
1y
Thank you for your feedback! We're glad to hear that you find Firstsource a great place to work. While our compensation follows company standards, we continuously evaluate market trends to ensure competitive salaries and benefits. Your input is valuable, and we appreciate your dedication to the organization.
5.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Best work environment Cab facility both ways helpful TLs Minum work pressure

Cons

Never got the exact pay in hand and lots of deductions

avatar
Firstsource Solutions Response
1y
Thank you for your feedback! We're glad to hear that you appreciate the work environment, cab facility, supportive team leaders, and manageable work pressure at Firstsource. All deductions are made as per company policies and individual performance metrics. We ensure transparency in our payroll processes, and employees can always reach out for clarification on their salary structure.
4.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Good Staff and Manager. You will get extra bonus or increment from client side depending on the project you get.

Cons

They could have improved the cafeteria.

Viewing 13 - 15 of 57 Reviews

Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.