Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 57 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 57 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 132 reviews)); "good work environment and supportive" ((in 125 reviews)); "work life balance is good" ((in 100 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(57 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

57 reviews

5.0

Aug 29, 2025

Great place to work

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

* Great opportunity for freshers to start the their career * Great Incentives * Career opportunities * Helpful Management

Cons

Nothing much It's the best place to start

Firstsource Solutions Response

10mo

Thank you for sharing your feedback. Firstsource is an excellent place for freshers to begin their careers, offering strong learning opportunities, attractive incentives, and clear career growth prospects. The management is approachable and supportive, ensuring employees feel guided and encouraged throughout their journey. With its positive work culture and growth-oriented environment, it truly stands out as one of the best places to start and build a career.

5.0

Jul 28, 2025

Feedback

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good support from the TL and all the members and colleague’s, lot to learn about the process

Cons

There is nothing negative I can say may be when come to appraisal can consider little hike other than that all good

3.0

Jul 15, 2025

My experience at firstsource

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very good place to start our career. I can see very good work culture in firstsource. No work pressure. Manager and our TL is very supportive.

Cons

Not providing 2 way cab

Firstsource Solutions Response

11mo

Thank you for your feedback! It’s great to hear that you find Firstsource a very good place to start a career, with a positive work culture, no work pressure, and supportive managers and TLs. These are strong factors that make a workplace enjoyable and growth-oriented. Two-way cab facility, as you mentioned, this is aligned with company policy and business requirements,

Viewing 10 - 12 of 57 Reviews

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