May 25, 2026
Firstsource Solutions Senior Customer Service Associate reviews
98% would recommend to a friend
Ritesh Idnani
100% approve of CEO
98% positive business outlook
Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).
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57 reviews
Jan 28, 2026
Firstsource Solutions Response
5moThank you for sharing your feedback. We’re glad to know you see Firstsource as a good platform for early-career growth. We understand that our fast-paced environment can feel challenging at first, but it also provides valuable opportunities for learning and skill development. We appreciate your positive outlook and look forward to your continued growth and success with us.
Dec 24, 2025
Firstsource Solutions Response
6moThank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options.
Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.