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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(57 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 57 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

57 reviews
5.0
Dec 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive Work Environment Good Place for Freshers Opportunities to Learn Job Stability in Many Processes Flexible Shifts (in some processes) Large Global Company

Cons

High Work Pressure in Certain Processes Shift Timings May Be Challenging Process‑Dependent Experience Frequent Changes in Client Projects

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Firstsource Solutions Response
6mo
Thank you for sharing such a detailed and thoughtful review! We’re delighted to hear that you value the supportive work environment, learning opportunities, and job stability that Firstsource provides. It’s great to know that you see us as a good place for freshers and appreciate the flexibility and global exposure we offer. Recognition programs, maintaining open communication, and expanding internal career pathways are aligned closely with our ongoing efforts to strengthen engagement, learning, and growth opportunities for all employees.
4.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Healthy and easy learning process

Cons

Too many changes in a very short time

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Firstsource Solutions Response
8mo
Thank you for your feedback. We’re glad to hear that you appreciate the healthy and supportive learning process. We’ve noted your observations regarding frequent changes and will continue exploring ways to provide stability and support to help retain and engage valued employees.
Viewing 7 - 9 of 57 Reviews

Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.