Firstsource Solutions reviews about "training"

Training was rushed and not structured Back to back calls no time to breath, which I think is important given the fact that you will be dealing mostly with angry customers and calls maybe emotional draining High staff turnover suggests something is wrong

Always there is a place for an improvement and the company is working on it to make it as best place to work as possible.

Wages not paid correctly Micro managing No work life balance Your literally people’s punch bag

Started off on the Lloyds contract and all was going so well. When Lloyds pulled out told we being transferred as we “were the best call takers” which was absolutely not true as some of the people transferred were the biggest call avoiders. Approximately 60 were first for alleged bad stats and as far as I knew these were the real hard working people. Along comes NatWest training went ok but NatWest had a very toxic culture encouraged by Firstsource management, most advisors way too young and many spotted in opposite sex’s bathrooms engaged in illicit activities. Because of the lack of calls being answered the ones actually working weee out under a lot of stress hence I no longer work there, the targets and stats are unrealistic

doesn't care to work with people who have extremely complicated lives.

Increment Pace Could Be Faster – While salary progression is steady, some competitors offer higher jumps in compensation over a shorter period. Tech & Automation Adoption – Compared to other AI-driven BPOs, Firstsource could focus more on automation and digital transformation. Talent Retention – Mid-level attrition sometimes disrupts team stability, requiring constant training and adjustments.

This is the worst company as far as a claims processor job goes. Here's everything i feel needs mentioned. They hire at an hourly rate, but, after training you start on ramp, which is a higher amount per claim paid. You get 2 weeks of ramp 1, and then 2 of ramp 2 before getting to the base matrix pay. You WILL NOT get your hourly for a long time because the amount of claims they expect you to do straight out training is ridiculous and the pay isn't enough for the work needed, between following their procedures and fighting through the constant issues their systems seem to have daily. The claims that were easy all are now processed by bots, making the claims we pull require a lot more time and the matrix pay doesn't reflect it nor is it regularly updated while new procedures get added or old ones get updated to take more time. This may partially be because they keep all the fast examiners on a product and move slower examiners around, even as soon as having just trained on a new product, creating overly inflated claims per hour requirements and and lower matrix pay. Also, if you receive one singular error, your matrix rate goes down and stays down for 3 months, which doesnt sound too bad but youre expected to do upwards of 500 claims a week and maybe get 10 audits a month. You do get a small grace period after training but if you train on a new product its only a week long as opposed to a month when you first start. Getting trained on a new product only grants you 1 week of ramp each. Only 2 people are allowed off per supervisor per day, overtime is near constant, and if too many people are off in a month they freeze PTO for the next month. For the love of your mental health, look ANYWHERE ELSE! P.S. Hourly doesnt matter too much but I currently make less than 16 an hour and when I brought up that new hires were getting 16 an hour and requested for current examiners to get a raise they said "they will review it at yearly review to see if that's something they want to do" for us. Just to give you an idea of their mindset. You will not be thought of as a person here

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.