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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "training"

84% positive business outlook

Reviews by job title

372 reviews
5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Helpful Manager and friendly teammates Good training and learning chances more in the process.

Cons

Career growth can take time Long hours during busy times Workload is high during peak times

avatar
Firstsource Solutions Response
4mo
Thank you for your valuable feedback. We’re glad to hear that you’ve had a positive experience with supportive managers, friendly teammates, and strong training and learning opportunities within the process. Longer hours or increased workload during busy periods are aligned with client and operational demands, and we continuously plan resources to manage such peaks effectively. Strengthening learning initiatives and enhancing career path visibility remain key focus areas for us.
5.0
Feb 9, 2026

Review about the company

Recommend
CEO approval
Business Outlook

Pros

Good environment to work and friendly managers

Cons

AI is getting developed and if we have training session for us that will be more helpfull

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I would like to share my positive experience with Firstsource. The company provides a highly supportive and growth-oriented work environment. The leadership team encourages open communication, continuous learning, and collaboration across all levels. I truly appreciate the emphasis on employee development, whether through regular training, mentorship, or opportunities to take on new responsibilities.

Cons

I don't have any feedback towards the company.

avatar
Firstsource Solutions Response
4mo
Thank you for sharing your positive experience with Firstsource. We’re pleased to hear that you value the supportive and growth-oriented work environment. It’s encouraging to know that the leadership team’s focus on open communication, collaboration, and continuous learning has contributed positively to your experience.
5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Training, Meal, Drop & Pickup

Cons

Appraisals and beau acracy and Employ centricity

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Firstsource Solutions Response
4mo
Thank you for your feedback. We’re glad to know that you found value in the training programs, meal facilities, and transport support through drop and pickup services. Appraisals and organizational processes, performance evaluations are conducted as per defined review cycles and structured criteria to ensure fairness and consistency. We also remain committed to strengthening employee-centric practices and continuously improving our processes to enhance overall employee experience.
4.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic team culture – colleagues are collaborative, positive, and always willing to help. Supportive management – leaders are approachable and provide consistent guidance. Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement. Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role. Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.

Cons

Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.

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Firstsource Solutions Response
4mo
Thank you for taking the time to share your detailed feedback about your experience with Firstsource. We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.
5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team, good training, and good learning environment.

Cons

Target-based work / strict metrics

avatar
Firstsource Solutions Response
4mo
Thank you for your feedback! We’re pleased to know that your experience at Firstsource Solutions has been positive, and that you appreciate the supportive team, training, and learning environment. Creating opportunities for growth and development is important to us. Our performance plans are reviewed regularly on a financial basis to ensure clear goals and accountability while supporting both individual and organizational success.
5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team members and approachable management. Good learning opportunities in quality processes. Structured workflow and clear performance metrics. Helpful for skill development and career growth. Very good Environment to work with. Encourages continuous improvement and feedback culture. Transparent performance evaluation system. Opportunities to handle client interactions and reporting. Professional work environment with clear policies. Timely salary payments and stable organization. Diverse and inclusive workplace culture. Internal job postings allow career mobility. Recognition programs for top performers. Strong teamwork and collaboration across departments. Good platform for freshers to build domain knowledge. Access to internal training and certification programs.

Cons

Growth opportunities may take time depending on the process.

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Firstsource Solutions Response
4mo
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you value the supportive team environment, approachable leadership, and the opportunities for learning and skill development. It’s great to know that the structured processes, transparent performance evaluations, recognition programs, and training opportunities have contributed positively to your experience. At Firstsource, we encourage employees to explore internal opportunities through our Internal Job Postings (IJP) program, which supports career mobility and professional development across the organization.
4.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Training Good Work life balance Good career oppurtunitites

Cons

Non Competitive Salary Compensation concerns .

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Firstsource Solutions Response
4mo
Thank you for taking the time to share your feedback. We’re pleased to hear that you value the training provided, the work-life balance, and the career opportunities available within the organization. Supporting employee development and growth remains a key focus for us. Our compensation structure is aligned with industry standards, and we continuously review it to remain competitive.
5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment and helpful management Good training programs and learning opportunities Stable organization with clear processes

Cons

Workload can be high during peak periods Career growth may take time in some roles

avatar
Firstsource Solutions Response
4mo
Thank you for your detailed feedback. We’re pleased to know that you value the supportive team environment, helpful management, structured training programs, and the stability provided by clear processes. Workload during peak periods, this is aligned with business and client requirements and we continuously work on resource planning to ensure effective workload management. Career progression timelines are structured based on performance, readiness, and role availability, and we strive to provide fair growth opportunities across functions. Strengthening skill development initiatives and career path clarity remains an ongoing priority for us.
4.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Ideal for Freshers: Many employees highlight it as one of the best places to start a BPO career due to structured initial training and an easy interview process. Work Culture: Often described as professional yet friendly, with approachable team leaders and a collaborative atmosphere in several locations.

Cons

Low Compensation: One of the most consistent complaints is that base salaries are lower than industry standards, with small or infrequent annual hikes.

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Firstsource Solutions Response
4mo
Thank you for your detailed feedback. We’re pleased to know that our structured training programs and accessible hiring process make us a strong starting point for freshers building their careers in the BPO industry. It’s also encouraging to hear positive remarks about the professional yet friendly work culture and supportive leadership across locations. Salary structures are designed in alignment with industry benchmarks and are closely linked to individual performance outcomes. Annual revisions and growth opportunities are reviewed as part of the defined appraisal cycle. We also ensure that rotational shift patterns and transport availability are clearly communicated and discussed during the onboarding process so that candidates can make informed decisions before joining
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Glassdoor has 4,373 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.