Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 118 reviews)); "Good work culture and learning" ((in 101 reviews)); "work life balance is good" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 165 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "training"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

372 reviews

5.0

Oct 22, 2025

Instail CD Disclouser

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

opportunities and professional growth And development

Cons

High expectations from management offering more training and development opportunities

5.0

Nov 1, 2025

Supportive environment with growth opportunities

Executive team leader

Recommend

CEO approval

Business Outlook

Pros

Collaborative team culture and supportive management Opportunities for career advancement and skill development Good work-life balance with flexible scheduling Transparent communication from leadership Employee wellness initiatives and recognition programs

Cons

Limited exposure to cross-functional projects Compensation could be more competitive Some internal processes are slow and outdated Training programs need more customization Office infrastructure could be improved

5.0

Feb 3, 2026

Great Company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Great staff, Good training and The Company will help you with respect and dignity to make the job more enjoyable.

Cons

No Cons great company to work for would recommend.

Firstsource Solutions Response

4mo

Thank you for such a positive review. It’s great to hear you’ve had a great experience in Derby and that the training has set you up well. We’re especially pleased you’ve felt respected and supported day to day. Our people really are what make Firstsource, and feedback like this means a lot to the teams who bring that culture to life.

4.0

Nov 3, 2025

Great place to work

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Supportive Team Culture Flexible Work Options Training Provided Work-Life Balance Good Entry-Level Experience

Cons

Low Compensation Limited Career Growth

5.0

Nov 7, 2025

From CSA to QA – A journey of growth and recognition

Quality auditor

Recommend

CEO approval

Business Outlook

Pros

1.Regular appreciation through awards like R&R for top performers. 2.Clear path for internal promotions. 3.Adequate training provided for role transitions and skill enhancement.

Cons

1.Personally, I haven’t faced any issues worth mentioning – the company has provided a positive experience overall.

5.0

Jan 12, 2026

Good learning opportunities

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great for freshers to start, providing skill development, training, and opportunities for advancement in the BPO sector.

Cons

with many citing split shifts, long hours

Firstsource Solutions Response

6mo

Thank you for your feedback. We’re glad to know that you see Firstsource as a great platform for freshers, offering strong training programs, skill development, and opportunities for career advancement. It’s encouraging to hear that you value these aspects of our work culture. Split shifts and long hoursthese are aligned with business requirements, but we continuously explore ways to enhance scheduling flexibility and employee well-being wherever possible.

5.0

Oct 31, 2025

Retention Amplifier

Team executive

Recommend

CEO approval

Business Outlook

Pros

Stronger Team Morale and Culture, Higher Productivity and Efficiency, Lower Hiring and Training Costs, Stronger Employer Brand

Cons

there are no Cons for rtention

5.0

Nov 26, 2025

Excellent work life balance and great management

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Some great colleagues Growth and learning work life balance Perks and benefits Flexible hours

Cons

Less learning opportunities Micromanagement Cros training Less pay

Firstsource Solutions Response

6mo

Thank you for taking the time to share your detailed feedback. It’s great to hear that you value the supportive colleagues, opportunities for growth, healthy work-life balance, and the flexibility and benefits the organization provides these are key aspects we aim to consistently maintain for all employees.

4.0

Dec 1, 2025

Great Learning and Growth Opportunities

Senior revenue cycle specialist

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment Opportunities for career advancement Exposure to complex revenue cycle processes Good work-life balance Continuous learning and training programs

Cons

High workload during peak periods Limited flexibility in shift timings Performance pressure can be challenging

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback. We’re glad to know you value the supportive team culture, career advancement opportunities, and exposure to diverse revenue cycle processes at Firstsource. It’s also great to hear that you appreciate the emphasis on continuous learning, training, and work-life balance. Workload during peak periods, limited shift flexibility, and performance expectations, these factors are often driven by business requirements, but we continuously strive to balance operational needs with employee well-being.

5.0

Dec 23, 2025

Survey

Team leader

Recommend

CEO approval

Business Outlook

Pros

*First source is a great place to work highlighting trust, responsibility, and cultural inclusivity. *First source promotes continuous upskilling. They maintain an inclusive work culture and actively engage in corporate social responsibility initiatives across healthcare, education, environment, arts, and sports. *First source values individual talent and provides opportunities for skill development through structured training programs, certifications, and career growth initiatives.

Cons

Let’s keep our cafeteria and restrooms sparkling so everyone enjoys a fresh, healthy environment. Your small steps—like disposing waste properly and leaving things tidy—make a big difference. Together, we can make hygiene a habit and comfort a culture!”

Firstsource Solutions Response

6mo

Thank you for sharing your thoughtful feedback and for recognizing the positive culture at Firstsource. We’re delighted to hear that you value our focus on trust, inclusivity, continuous learning, and social responsibility these are key pillars of our organization. We appreciate your constructive suggestion on maintaining cleanliness and hygiene in shared spaces like the cafeteria and restrooms. It’s a wonderful reminder that small, collective efforts can make a big impact on everyone’s comfort and well-being.

Viewing 13 - 15 of 372 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Healthcare Collections Specialist

United States

View job

Clinical Denials Specialist

Sr. Revenue Cycle Billing Specialist

Remote

View job

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Firstsource Solutions

Firstsource Solutions reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Instail CD Disclouser

Supportive environment with growth opportunities

Great Company

Great place to work

From CSA to QA – A journey of growth and recognition

Good learning opportunities

Retention Amplifier

Excellent work life balance and great management

Great Learning and Growth Opportunities

Survey

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