Five Below reviews

No room for growth, not enough hours in payroll to get done projects from reflexis yet maintain high csat standards and email captures, key holders get paid dirt yet they are held to the same management standards and responsibilities, you can't have a career or real future with the company unless you're higher up, our warehouse ships out freight in extreme excess of what we need namely around inventory time so that they have less to count, I am always over 50% in email captures yet it's only the company that benefits from it. I receive no reward or extra hours for my emails, so I feel like the company is not rewarding hard working employees like they should.

Where do I even start?? -Managers never tell employees what's going on in the store. We have weekly deals without our knowledge. Customers always come up and ask about the deals. We don't know anything about them! -The ONLY training and knowledge I was given to while first working was on the register. Besides that, the managers expected new and old employees to know everything about the store and about the procedures. -The return policy is ridiculous. Sales Associates are not allowed to do a return/exchange. Associates are not even taught the return/exchange policy. All we could do was have the customer stand there and wait for the manager. I felt awful but there was nothing I could do! -The communication in the store is the worst form of communication I have ever experienced in my life. They had a phone for associates on the floor to use to contact the manager. Well, my manager or key holder ALWAYS had the phone. Since I never had the phone to contact a manager, I had to press a button under the registers that would ding in the back for the manager. Most of the time my managers took their time coming up front. I would have a line full of people and would need extra help to ring them up and no one is anywhere to be found to help. Managers spent 99.999999% percent of their time sitting in the back. There was usually one, maybe two, associates on the floor. Other associates would leave to go on lunch for half an hour without even telling anyone. -The on call days are ridiculous. I was constantly on call. Constantly being woken up in the morning to be called to come in as soon as I could even though I wasn't scheduled for another four hours. -Associates make minimum wage and there is NO room for growth. -We were constantly short staffed even though there were more than enough employees to work. Usually I was the only associate on the floor. I had to run back and forth from the floor to the register. No one would be at the register and customers would have to stand there and wait. Some customers didn't even know if they could check out or not. No one was ever on the floor to help someone. It is VERY easy to steal from this place. People constantly do it because no one is ever on the floor. -Scheduling was a nightmare. There was absolutely no organization with it at all. You knew your schedule the week of. You either had to call the store or go to the store to see your schedule. It would have been so much easier to have it emailed out a week prior. I was constantly scheduled on days that I requested off and on days that I specifically said over and over again that I would not be able to work at all. They scheduled me on those days anyways. Then I would get into trouble from the careless manager telling me "Well we need to know that three weeks ago". I did tell you I couldn't work! Then it was up to me to get every single employee's number and text them all to see if they could cover. It was so unprofessional. I lasted at this place for a month and a half. It was the longest month and a half of my life.