Forward reviews

3.5

58% would recommend to a friend

(301 total reviews)
avatar

Adrian Aoun

65% approve of CEO

51% positive business outlook

Forward has an employee rating of 3.5 out of 5 stars, based on 301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

301 reviews
1.0
Oct 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Average hourly pay ($18 per hour)

Cons

-Hard to reach management -No career development path -No permanent onsite physician (expected by 2024, no date given) -No permanent onsite phlebotomist -10 hour days -Constantly changing commissions structure (nobody could tell me an accurate OTE because they change the system so often) -The product is advertised as a “flat rate monthly fee, with no copays,” but for almost every test that they offer, they outsource to another company. So every test except blood tests cost extra. -No onsite staff other than sales (it was just me and another salesman onsite at all times when a full onsite medical staff was promised) -We were directed to give prospects false information about the product and service. I was told to pitch the product using the memorized script, but our location was missing so many components to be functional. I was directed not to tell people there was no onsite physician, and that we had a “fully functional doctors office with a full medical staff.” -Hyper-unrealistic sales quota expectations -Salespeople had to maintain the entire onsite location. Since there was no other staff besides sales, we had to address all IT problems, which we were not trained to do. -We could not direct yelling customers and customer complaints to management since there was none -I never got a uniform when I was promised one by week 3 of employment. Every time I asked they said they would, “look into it.”

2.0
Oct 9, 2023
Recommend
CEO approval
Business Outlook

Pros

You get to work for multi multi millionaires who really seem to think they are going to change the world, and dethrone the entrenched entities in healthcare and become billionaires while doing it. Only problem is, you're not in the club, and their profit motive makes them at least as bad as the entrenched interests they fantasize about disrupting.

Cons

This is a 7 day a week job. This is like working for an Elon company. This is check your slack from 6am to 9pm, no matter where you are. Anniversary dinner? Better be on Slack. If your kid has a birthday and your boss needs something on a Sunday, your kid is not getting a birthday party if you want to keep your job. The pay is bad to average for the industry, and employees are expected to sacrifice everything for the CEO's vision, but you're not getting rewarded for it, now or in the future. They claim to be bringing the best healthcare to billions of people for free. Really what they are doing is bringing primary care with no proven improvements in patient outcomes to a few thousand rich tech employees, at the most expensive prices the market will bear. The things the forward teams do with data and patient trust make me incredibly uncomfortable from a legal/ethical/moral standpoint. I wish external auditors were actually more competent and could see how PHI is actually treated in this place. The way customers are treated, particularly if they cancel their membership proves that this is a profit first platform to turn the CEO into a billionaire, not a revolutionary high tech way to improve health outcomes for patients.

Viewing 67 - 69 of 301 Reviews

Glassdoor has 439 Forward reviews submitted anonymously by Forward employees. Read employee reviews and ratings on Glassdoor to decide if Forward is right for you.