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Changed process for assigning visits from volunteer scribes (with no extra pay) assigning visits through queues to A BOT ASSIGNING YOU AS NEEDED. NO input from scribes and a good majority of the staff will dislike you. This is because with the installation of the bot, this is made it INCREDIBLY EASY TO SKIP WORK and still get paid from it. Despite this obvious concern from the scribe team, management ignored us and added it in, only addressing the issue one year later. At that point, everyone else considers a scribe to be a lazy and stupid individual. They don't let customers know about specific caveats until it's too late (the video call not working on the mobile app and that you HAVE to have a computer and they only test the BARE BONES labs for the baseline visit, no matter how much you ask for labs like thyroid). They make cancellation almost impossible for customers. Because hey, if it takes 10 days to respond to a request, that's free money. Lack of staff that they choose to ignore until it literally is impossible to do anything. There is no oversight. You have a manager in name only. I don't even know them because they never spoke to me ONCE. Bad service means unhappy customers. And unhappy customers means you get yelled over the phone a lot. Have fun. They legitimately stated in their documents that they won't increase pay and that you're free to look for a secondary job on top of this one. But despite being a contractor, your schedule is still assigned AND if you change your schedule (like removing a shift to make room for that 2nd job), it reflects in your next set of shifts. Cult-like persona. Upper management will all chirp and laugh in the same way. If the CEO commands you to bark, you howl. They say how it's a company meant to provide free/cheap healthcare. But on the other side, they legitimately spent a lot of money to make a expensive hotel room for a TV show. Look you "Amanza Smith Shows the Most Expensive Stay in America" under their YouTube account. Read their profile on trustpilot for more.

You need to be able to set your own boundaries, otherwise the work can feel all consuming. The environment won't stop you from doing this, but it won't necessarily help you do this either. This is something that can be particularly challenging for junior folks. Pay is not great. Every company has its tradeoffs. This is one I'm willing to take right now given the people and learning opportunities. There are definitely times where I wish I could just go work remotely out in the mountains or in another city for a week. But alas, another tradeoff I am ok with for now. P.S. For those wondering about employees being asked to post reviews - go read up on the pros/cons of ratings systems and how to best manage them