Four Seasons reviews

While FS treats it line staff very well, it demands a lot of its managers. All managers are required to work a minimum of 10 hours per day, and often times need to work more hours to get the job done to the high standards demanded. While this can be understandable once and awhile, they do not return the favor during slow times and you cannot go home under 10 hours even if your work is done. ( some exceptions made for special situations) Decision making is concentrated in senior management. As a mid level manager I did not feel empowered to make all the decisions I could have made on my own...always had to run things past one level up even though the outcome was predictable.

Underpaid, working for 3 properties. Definitely no work life balance. Tenured employees are not valued, they would hire NEW employees for remote only. Unable to be remote if you have been there for awhile, always get denied even if you have shown yourself with metrics and training new people. Leadership only cares about operations they only want good things to be heard, no negative things are said, no improvement. Everyone there always say something on what to improve on but nothing has happened. They always say that our department has made MILLIONS for bookings but our pay is low even with commissions with crazy schedules. Also, same salary with new hires. Alot of former employees in this reservations department leaves all the time. They would place you in different schedules even force you work overnight. Also they only release schedules a week before or 3 days before. Because they said “if there are no call outs, then we can release the schedule 2 weeks or a month before” All I can say is save yourself