Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Mar 5, 2017
Recommend
CEO approval
Business Outlook

Pros

The people that work there are awsome. Good training very lax attendance policy for a call center. You can come and go as you please.

Cons

Low pay for existing Frontier employees, middle management is great if not a bit inexperienced they get what they pay for. Some cronyism so kiss butt right away. Medical insurance is poor but better before the Verizon sale. There will be pay cuts or layoffs in April after all X-Verizon people are off the Verizon payroll.

3.0
Jan 22, 2017

Confusion

Recommend
CEO approval
Business Outlook

Pros

Good local management team, great Medical Benefits.

Cons

The company bit off more than it could handle with the latest acquisition. Now there is not enough money left to handle normal business much less the added commitments Frontier made in order to get the deal approved. Laid off very experienced supervisors and increased the span of control geographically and personel wise for the ones that are left so that they are not able to properly do their work. They started to reorganize without a solid plan for where they were going or the final organization. There are now holes in the organization and confusion as to strategy and direction of the company. Company gave up one of its best features of local control and nationalized the whole engineering department so that decisions cannot be made at the local level.

Viewing 76 - 78 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.