Frontier reviews

Internal communications and process' are nonexistent and no customer service support for customers once they have been sold to.

Sales, sales, sales. Of course, you know of this when you first sign onto the job, but the sales aspect of Frontier is a real morale killer. Rarely will you find anybody on the sales floor who is happy with their job there. It's been described as "soul sucking" and "extremely cut throat" even. Very angry customers all throughout the day, normally without even a second in between phone calls, who has messed up bills or another problem that you have to fix. Usually you end up fixing another rep's mistake and getting an earful for it. The training, like I said, is fun but you only get taught about 60% of the job... the other 40% is up to you to learn through trial and error. If you don't make your sales quota each month, you get reviewed and eventually will be terminated even if you hit 99%... but not the full 100%. Get ready to offer on every single call, regardless if the customer is very upset. Also the scheduling is not great. When you're the lowest employee on the totem pole, so to speak, you get the worst hours. And that won't change for about a full year.