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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Aug 27, 2013

      Lots of work for little reward

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many women hold positions in this company but its not women-friendly

      Cons

      Work load was ridiculous, typical work day was twelve or more hours with the expectation to work Saturday and Sunday. Directors were hired and fired within weeks. Low morale.

      2.0
      Aug 25, 2013

      A drag through time in communications

      Contract specialist - product development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was not micro-managed; ability to contribute to progressing the company forward in processes and procedures during an acquisition that tripled the size of the company; ability to telecommute

      Cons

      Time spent on implementing and introducing new methods, procedures and processes internally seemed to be a waste of time as the company seemed to turn its back on being open to such in the end. Never felt like work was ever completed in a timely manner. Turnaround times were never met due to lack of organization among inter-departmental groups. HR Benefits Dept and payroll who handle severance packages are highly disorganized.

      3.0
      Aug 12, 2013

      Was so great...then became so nerve-wracking. Kind of embarrassing business model, too.

      Customer service/repair
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was good- but- that is slowly being chipped away at. CEO wants the union to disappear. Some jobs already moved to another state at very low wages. Nice people abound EXCEPT my supervisor in SP who everyone knows to be a radical pain in the butt. Just hell on earth when one single sup makes so many lives hell there. You know? But, pay was really good, people were sorta fun, the whole environment was quite nice for a call center. The Call Center Director was/is FANTASTIC and fair- a real benefit.

      Cons

      Uhhh- CEO sorta lies bigtime. We all noticed that sorta quick. Wage cuts not going over too well currently. People think the 160 jobs in SP may be cut at any time- and eventually they will probably be right about that. Many, many mistakes that we correct from other centers. Feel so sorry for so many customers who got Frontier and now hate it, because of too many mistakes in the field, in orders, etc. Oh- stock payout is almost non-existent.

      Viewing 2299 - 2301 of 2,500 Reviews
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      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.