Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 270 reviews)); "The pay is good and I love working with the public" ((in 264 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 41 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 151 reviews)); "Bad Upper Management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 58 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 20, 2013

Frontier has positioned itself as the "bad bank" of rural telcos

Service technician

Recommend

CEO approval

Business Outlook

Pros

As a former Verizon employee my current benefits are excellent. My graduate school tuition was paid for, healthcare is wonderful. Those benefits are great but legacy Frontier employees (and possibly all Frontier employees in the future) have far fewer benefits.

Cons

My job and my employer have caused me a great amount of personal sadness in the past several years. Inconsistent messaging and a rather poor public image have eroded my personal confidence in the company I work for. If asked whether to use our product over one of our competitors by a friend I really want to say "go with us" but I know I would spend years hearing about how poor their connection is and that they should have gone with X.

2.0

Jun 13, 2013

Short-sighted and just a hodge podge of mixed mesages and processes

Supervisor/manager

Recommend

CEO approval

Business Outlook

Pros

Unfortunately, the only thing positive I can say is they left my salary intact from VZ and at the customer facing level there are a lot of dedicated hard-working and talented people.

Cons

Inconsistent message. Plans change constantly. Under-staffed at the lower levels and stuffed full of VP's. There seems to be a pervasive thought that the hard working people I described above are thought to be just bodies and any body can be plugged into that position and do the work. They are vastly under appreciated. Plant record accuracy is getting rapidly worse in lieu of expediency and getting revenue. Dollars are directed to low return projects. I wonder if Frontier will exist in ten years?

4.0

Jun 10, 2013

Was a good place to work

Service representative

Recommend

CEO approval

Business Outlook

Pros

Good retirement if you can make it that long

Cons

Assisting angry customers regarding billing issues

Viewing 2311 - 2313 of 2,500 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Frontier has positioned itself as the "bad bank" of rural telcos

Short-sighted and just a hodge podge of mixed mesages and processes

Was a good place to work

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