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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Jun 3, 2013

      Disorganized Company lacks maturity and discipline

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is okay and the health insurance is good.

      Cons

      Upper management seems to despise planning and structure. Like a car spinning its wheels on ice, they move real fast but don't get anywhere. Everything is treated as an emergency that has to be rushed to completion and systems are pushed into place long before they are ready. There's never enough time to set things up properly, but always plenty of time, at night and on weekends, to fix them later. Ugh. After seeing how their internal systems work, I would never be a customer of theirs and definitely not a shareholder.

      1.0
      Jun 2, 2013

      This isn't a good place to be

      It analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very few. Although some coworkers are good people to work with. Another pro is hopefully I'll be a former employee soon.

      Cons

      When I accepted this position I was warned by everyone that I've ever worked with that I would regret working for Frontier. Boy, were they right. They've had multiple open requisitions to hire and nobody in Rochester will interview there. Too much intellectual property is only known by long term contractors. And, now their contracts are being terminated no exceptions end of June. That is going to create extreme hardships in some systems because the employees on those teams haven't done anything in years. This company is in a death spiral.

      4.0
      May 29, 2013

      Great place to work, hard to advance in terms of position.

      Universal service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ever improving Technology, in terms of services we provide to the customer, the pay and benefits are incredible here in the Everett, WA call center. Management is approachable, what other place can you see the Call Center Manager and say: "How's going?" or joke around with them?

      Cons

      More and more limitations on our abilities, we require authorization to disconnect internet, and our abilities in terms of getting the job done for a customer are becoming increasingly limited. Thankfully they are working on better ordering systems, which will definitely improve processes.

      Viewing 2317 - 2319 of 2,500 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.