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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,500 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Oct 28, 2012

      Takeover improved customer service experiences for customers.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Frontier is much better than Verizon was about handling customers. They have also taken a lot of the individual pressure out of yearly employee reviews, it is more of a team effort now. Frontier is pushing DSL and other high speed options further out to customers that Verizon decided not to equip.

      Cons

      Frontier decided to save money by downgrading as much software as they could. Instead of Microstation, now I use Autocad. Our timesheets, and two other software programs use DOS programs, black screens with green text... They are massively focused on sales, and even though I have no contact with customers, I am expected to bring in referrals somehow.

      4.0
      Oct 18, 2012

      offline representative

      Offline universal representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      1st, its better than unemployment! pay is great for the area.medical,dental and vision is a bundle and is super cheap! friendly managment. nice facility.

      Cons

      mmm. a lot of uncertin focus and programs of use could be simplified.

      1.0
      Oct 14, 2012

      Disrespectful Management

      Dispatch clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      Other employees were absolutely amazing.

      Cons

      Lack of accountability from management. Too much focus on sales. Archaic systems.

      Viewing 2389 - 2391 of 2,500 Reviews
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      Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.