Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good benefits for employees and family" ((in 274 reviews)); "The pay is good and I love working with the public" ((in 270 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 148 reviews)); "company offers a good salary" ((in 41 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad upper management." ((in 89 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training at all." ((in 50 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Apr 4, 2012

Inbound Sales and Customer Service

Sales and service specialist

Recommend

CEO approval

Business Outlook

Pros

My team is awesome. I really liked my manager. The incentives to sell were innovative and I earned a great commission. I only left due to personal family situation and hope to come back some day. Great training program.

Cons

Pressure to sell. Schedules not consistent, you need to be able to work flex hours. Most people are very excited about Frontiers future and vision, need to find better ways to retain those people.

2.0

Mar 26, 2012

Short Former Verizon Business employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are looking to beak into the telecommunications industry and want to work with basic sevices Frontier is the company to start out with

Cons

Poor management small company providing service to rural areas not able to compete with larger carriers

1.0

Mar 25, 2012

Not the best place to work

Engineer

Recommend

CEO approval

Business Outlook

Pros

Best thing is that I have a pension from GTE/Verizon that I can still utilize even being with Frontier. Frontier does not have a pension (only 401k plans)

Cons

No recognition for service anniversaries. When I hit 25 years even my boss never acknowledged the landmark. Unfair in giving death in family leave time. Don't understand the reason for difference in approvals for death in family - there seems to be nothing in writing for management to follow. There are three levels of workers in my department all given the same job title. Some get overtime, others get bonus, and the third group gets neither. All do the same work and work side by side no one knows why these three groups are different when the work is all the same.

Viewing 2437 - 2439 of 2,500 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Inbound Sales and Customer Service

Short Former Verizon Business employee

Not the best place to work

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