Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Mar 20, 2012

One bad train wreck after another.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In a bad economy, the pay is better than most. Benefits, for the moment are acceptable, but I wouldn't hold your breath. They're not bankrupt just yet. There are a few competent individuals employed, attempting to keep the place going.

Cons

Lack of technical competency in management, from the front-line 'Technical Managers', all the way up to the CEO. Company's management structure is staffed by former salesmen, from unrelated industries, with little if any background in the Telecommunications Industry. Managers are given absolute authority, without any real accountability. Knowledgeable employees, who seem to keep things a-float, are usually ignored, and dismissed. Training is superficial at best, but typically non-existent. Pay & Benefits are slowly eroding away, and company is searching for more creative methods to accelerate that process. New hires can expect lower pay & reduced benefits, with little if any type of real retirement. Company can't seem to shake their 'small-time' thinking, even after absorbing a sizable portion of the landline network from Verizon in 14 states. If things continue to follow their current path, expect Frontier to be the fourth company spun-off from Verizon to fail in bankruptcy. (i.e. pre-bankrupt by the likes of Hawaiian Telcom, Fairpoint Telcom, & Idearc Directory Distribution).

2.0
Mar 15, 2012
Recommend
CEO approval
Business Outlook

Pros

The new computer program replacing Verizon 3 to 4 different programs. New pricing matrix allows for an easy sell to most business customers. Company is trying to update equipment where it can be cost effective.

Cons

Poor compensation plan No real reason to come to work other than a pay check If you need a job its a job, but I would not stay there any length of time They have some much debit from the sale probably only a matter of time before huge changes come Sweeping through in the form of layoffs.

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Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.