Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good benefits for employees and family" ((in 274 reviews)); "The pay is good and I love working with the public" ((in 270 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 148 reviews)); "company offers a good salary" ((in 41 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad upper management." ((in 89 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training at all." ((in 50 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

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Frontier

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Feb 18, 2012

D/FW VERIZON to ALLEN FRONTIER MOVE

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stable employment at the current time.

Cons

VZ employees moved to ALLEN, TX, to work for the 13 state split from Verizon, from D/FW Airport, (OLD GTE LOCATION) Near Mustang Drive in Grapevine. Someone had pull for Allen as it makes no sense. A displaced workforce is no cake walk. Many are car pooling. No incentives for the change except a paying job at the current time. A reduced work week would have only made too much sense, ie. 4x10 to alleviate exorbitant drive days for employees after the move. Medical Insurance costs went up dramatically after the VZ split also. In addition, vacations days were reduced after the move. Long story short. Some hardships occur.

3.0

Feb 8, 2012

Good company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

company offers a good salary

Cons

had a lot of layoff in years past

1.0

Jan 29, 2012

Very strange place to work with no support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good co-workers who truly care about their jobs and their customers. Good customer experience the majority of the time.

Cons

Still managing company as a small business and will not invest in employees, systems or processes to enrich customer and employee experiences

Viewing 2443 - 2445 of 2,500 Reviews

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Jobs at Frontier