Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 270 reviews)); "Good benefits and pay depending on what contract your on." ((in 267 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jun 28, 2011

Good but dealing with growing pains

Network specialist

Recommend

CEO approval

Business Outlook

Pros

Peers are good. My direct manager is pretty good, but like all places, there are some bad apples. Upper management seems to understand that great ideas can come from anywhere, including those on the lower end of the totem pole

Cons

Since Frontier bought a piece of Verizon, the changes being implemented would be easier to deal with if we had a little more notice

2.0

Jun 27, 2011

Some genuinely nice people here, but an aggressive push for higher sales numbers makes for extremely high turnover.

Sales & service specialist

Recommend

CEO approval

Business Outlook

Pros

Decent hourly wage for telephone-based sales / service work. Benefits are generally good, and go into effect soon after hire. Frequent sales contests / "spiffs" for top sellers. Convenient Burnsville location, close to 35-E / 35-W.

Cons

Though the position is ostensibly half sales, half service, the focus in Burnsville at the moment is solidly -- and almost exclusively -- on sales numbers. You might provide top-notch customer service, but if you can't achieve commissionable sales within a few months of completing training (roughly 25 - 35% of the center does so each month), you'll be out of a job quickly. This makes for a fairly stressful work environment, and a high churn rate among employees. (ex: 15 of the 17 people in my training class were gone within 10 months.)

4.0

Jun 24, 2011

good

Team lead production support

Recommend

CEO approval

Business Outlook

Pros

Growing company with an aggressive leadership. Focusing on the market segment.

Cons

Uncertainty of long term employment.

Viewing 2467 - 2469 of 2,500 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

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Ratings by demographic groups

Reviews by job title

Good but dealing with growing pains

Some genuinely nice people here, but an aggressive push for higher sales numbers makes for extremely high turnover.

good

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