GEICO Auto Claims Adjuster - Management Development Program reviews

Feels like a panopticon. Calls are recorded/monitored at random, you never know when a sup or higher is listening. They love to micro-manage and the metrics can burn you out easily.

There's too many to list. They are getting rid of the field adjuster position even though they will not admit it. They are attempting to centralize all claims are regional offices pushing their DRP agenda. I've watched multiple people quit the job and they have not been replaced. The claims keep coming, and we keep selling policies however because they are refusing to hire new people to fill spots, the guys who stay are constantly being overwhelmed by claims volume. Mind you while you come in on a Monday and have 4-5 days worth of work whilst still gaining upwards of 8-10+ claims per day. You are REQUIRED to contact every customer within 1 hour of receiving a claim. You are told to answer your phone no matter what, even if driving. You are to document just about any and every conversation you have into the claims system. The home claims office has stated around 5 claims per day is productive but when you are gaining 8+10 a day you cannot get out of the hole. This is GEICO's strategy. They instill fear into the adjuster by putting their names on a naughty list because you aren't capable of doing everything asked, which makes you work more - usually doing 8-10 claims per day instead of the necessary 5. Which in turn gets more work out of you and another excuse to not hire anyone else to take the place of fallen comrades. Bottom line - Increasing workload with less staff and management thinks you have time to do all this. If you want to go into supervision you probably can, and can easily - Understand you will be working all day going into the night.