Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Gainsight

      Engaged Employer

      Gainsight reviews

      4.1

      81% would recommend to a friend

      (719 total reviews)
      avatar

      Chuck Ganapathi

      86% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Gainsight has an employee rating of 4.1 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      719 reviews
      4.0
      May 29, 2018

      The Toughest Job You'll Ever Love

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership who aren't afraid of transparency and being challenged - they welcome candid feedback and act on it. Leaders do not use their title to be on a "pedestal" They are genuinely great people where you feel you can talk to any leader, no matter their position. Great people - this place is literally filled with rock star employees - people work hard but also value their personal lives. The culture is very respectful, and l honestly love the interactions I have with pretty much everyone, even on the hard days when things get really busy. Always something to learn: this company is in a really cool space right now - they are scaling to the next level and that means things are moving quickly and rapid change is occurring. There are a lot of opportunities to learn and grow, getting out of your comfort zone. It's sometimes uncomfortable and possibly not for everyone - but for those who love a challenge - it's awesome. You'll never be stagnant here. The best CEO I've ever worked for. I've been working in the corporate world for 27 years now, so that is genuinely saying something. I don't know how Nick does it - he knows everyone by name. He knows what you do for the company and he leads the company in reminding everyone by example everyday to find the childlike joy in what we do - I've never worked for a CEO that is so driven by helping people and our customers. He's literally human first culture personified. He's not afraid of radical candor and conducts weekly roundtables with random employees to get ideas on how we can improve and learn.

      Cons

      Work / Life balance can be a challenge. There is so much to be done, limited headcount as we grow, and that is difficult. When so many people you work with are so intrinsically motivated and love their work, it can seem like you may be falling behind. One thing I've learned is to set boundaries around my personal time and to communicate honestly about my bandwidth and other projects. You have to be very disciplined and focused - but you will also get to do some incredible work with really amazing customer companies and teammates. Leadership is also addressing work/life balance from the top down - though change takes time - things are improving and the culture supports individuals being healthy and balanced. However, you may feel like you are never going to get caught up, and that can be very discouraging. Remote working can be challenging when it comes to more strategic projects and thinking. I love that the remote environment enables us to bring in some pretty amazing people, but it can be challenging when working on large projects.

      avatar
      Gainsight Response
      8y
      Very valuable (and timely) input. Thanks so much. We just rewrote our "Communication Manifesto" and added guidelines aimed at making email more efficient. As much as I love people (I guess I'm in the right job), I also admit feeling overwhelmed by inbox overload. I get it. We're paying attention and looking for solutions. One I discovered today: "Burnout 101". It's a deck that was created and shared by one of our managers that not only addresses burnout prevention head-on but also offers relevant tips for streamlining and working smarter. I love it and shared it with a group of our managers tonight. Thanks, again, for taking the time to provide the feedback! We'll keep working on this together.
      2.0
      May 25, 2018

      Hype Train

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The actual software is killer, even though no one can figure it out

      Cons

      The company is a post sales sweatshop. Very poorly run. 50 hours/week minimum Leadership literally has NO business experience but now runs Gainsight. Look up the VPs on LinkedIn and see how they were 'advisors' etc. The CEO is so cool that he approves for the company to pay for an LA rap video while 80% of the staff never got a raise in the last two years. Success for all. Golden rule?

      avatar
      Gainsight Response
      8y
      I'm so sorry about your experience here. I strive hard to try to make everyone's experience here (teammates, families, clients, partners, community, investors) great and I've failed in that regard with you. I truly am sorry for that. To be totally honest, none of the numbers stuff gets me that excited - the joy in me from work is about people - so reading this note pains me greatly but will inspire me to improve. I'm glad that you are challenging us to be better and live up to our values - which we obviously haven't in your case. I personally would love the chance to chat 1-1 to learn more but I also understand how that can be difficult. I know one of our top priorities right now for Q2 is looking at work-life balance around the company but that still doesn't mean anything until we deliver it for you. We will only live up to our values if we continue to challenge ourselves so I thank you for challenging me to up our execution. P.S. As a small consolation, the rap video cost very little - especially given the "talent" involved (me) doesn't command much of a rate! I'm sorry though that you didn't enjoy it.
      5.0
      May 16, 2018

      At Gainsight, Business is Personal

      Client outcomes manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      An amazing company to work for! Every co-worker is focused on making the organization successful and a true leader in a new industry. From the best-of-breed tech, to the thought leadership, Gainsight is positioning itself for a very bright future and high valuation IPO. The list of perks are very hard to beat: - Better than industry compensation - Employer paid Healthcare - Unlimited PTO - Catered lunches and snacks - Leadership who is focused on your success - Executive team who are focused on growth but also on the employees - CEO is truly amazing. Work ethic, intelligence, passion, openness, humble. I cannot say enough good things about Nick.

      Cons

      While the company is leading the industry and had approximately 500 employees, it is still in start-up mode which means some processes are still being developed. Additionally if you are a remote employee you need to work a bit to stay plugged in. Other areas for improvement include: - 401k match - Corporate cards - Sharing perks with Remote teams - Lack of clarity on components that will make up variable compensation - On-boarding program needs to be expanded

      avatar
      Gainsight Response
      8y
      Thanks for the ideas. It's obvious your advice is well-thought out and constructive. Two comments. Agree that onboarding could be better. In fact, revamping onboarding is one of five company initiatives this quarter (part of our Gainsight Way focus for the fiscal year). Stay tuned... Regarding your comment about keeping the needs of our remote employees top of mind, we agree! We have a few ideas that are being implemented and we're looking for some new ideas as well. For example, beginning this quarter, our All Hands will be held by video conference (no in-person session) so that the experience is actually designed to better meet the needs of all of our teammates. Please please share more ideas if you have them. Thanks again for your thoughtful review.
      Viewing 658 - 660 of 719 Reviews
      Related searches: Gainsight jobs | Gainsight salaries | Gainsight benefits | Gainsight interviews
      ReviewsGainsight reviews

      Glassdoor has 749 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.