Gainsight reviews

4.1

81% would recommend to a friend

(721 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

721 reviews
5.0
Jul 6, 2023

Experience at Gainsight

Recommend
CEO approval
Business Outlook

Pros

Culture is great, work life balance is awesome.

Cons

Have made multiple acquisitions on the last few years and restructuring has resulting in recent layoffs.

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Gainsight Response
3y
Thanks for the feedback - the economy has definitely been challenging but we are optimistic because (1) CS is inevitable in SaaS, (2) SaaS will rebound as an industry and (3) our multi-product message is really resonating.
5.0
Jun 24, 2023
Recommend
CEO approval
Business Outlook

Pros

They honestly do what they preach.

Cons

Got laid off, but no hard feelings. It was a business decision.

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Gainsight Response
3y
Thank you for the kind words and I'm sorry for the situation. Grateful for you being here and hopeful your next role gives you everything you want. Nick
4.0
Jun 13, 2023

The Culture is Great

Recommend
CEO approval
Business Outlook

Pros

- Flexible work schedule - Benefits - Positive and supportive culture - Engaged Product/Engineering teams

Cons

- Expect to wear a lot of hats - Lack of synchronicity in processes and internal tooling, though teams are actively working to improve upon this

Viewing 202 - 204 of 721 Reviews

Glassdoor has 751 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.