Gap reviews

3.8

70% would recommend to a friend

(10,069 total reviews)
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Mark Breitbard

72% approve of CEO

58% positive business outlook

Gap has an employee rating of 3.8 out of 5 stars, based on 10,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Sep 17, 2011
Recommend
CEO approval
Business Outlook

Pros

ROWE - recently launched HR program that focuses on business results versus facetime in the office - allows flexible working arrangement. Exposure to leadership - if you are an individual contributor, you get opportunity to present to upper mgmt which builds your communication skillset Vacation - 4 wks of vacation every year! Opportunity to spiderweb - flexibility to move into various roles in the organization

Cons

Politics - company is very political and there is lots of favoritism. People get promoted who have track record of being horrible mgrs but have kissed assed to upper mgmt. Lack of leadership - given lackluster results, lots of leadership spin and lack of guidance. Leadership is so focused on week to week sales which is no longer making the job fun. Sometimes can be a very directive culture versus empowering culture. Pay - pay is subpar and once you are in, challenging to increase your pay even if you get promoted (usually 10% increase) Not motivating environment - given all the above reason, morale is low and employees are not engaged.

3.0
Feb 25, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, employee discount, and some flexibility regarding work hours

Cons

Although the Gap promotes a healthy work environment, abusive, unethical, and underqualified managers still seem to make it up the management chain.

1.0
Nov 25, 2009
Recommend
CEO approval
Business Outlook

Pros

1. Benefits 2. There are some cool people left.

Cons

1.)Office Politics - People will stab you in the back if you let your guard down. The two stores in my city did not even like each other. Unfortunately for me I was forced to transfer to the other store. So I saw from both sides how they complain about the other store. 2.) Job Security - As the Gap sinks, people are panicking. I should have know this because they had well trained, well paid management train standout sales associates. Those managers all either left soon after or were offered severance that was pitiful. Then we were given a program called blueprint. Basically managers and key-holders at less than half of the price. They are trying to save money however they can. The Gap is running itself into the ground. It is sad. 3.) Pay - This used to be a strong suit at the gap. The head of store at one store makes 56k (Grand Rapids) The other makes 65k (Grandville). These are approximate but close as I can remember. I know this because they are both careless enough to leave their checks around the office. This pay is good, but the managers below them make nothing. Certainly not enough to live and make student loan payments. The sales associates make even less. Minimum wage or maybe a dollar or two more. There are experts who make around 10 an hour but the responsibilities they have are worth more. The Gap used to pay associate managers around 40-45k or so. Now its about 25-30K. DM's make a ton and they are worthless. Like half of the GM's Ive met. 4.) Gap cards - They push them like crazy. Most stores have unrealistic numbers to reach. It has people doing shady stuff trying to make their numbers. Its already shady trying to get somebody that obviously doesn't need a credit card to apply ." Oh, your Discover Card has been declined. Would you like to save 15% and open up a Gap Rewards Card with us?" You have to give sales associates targets and they if they don't get them then they usually get their hours cut. Its not fair on so many levels. If any of my fellow workers are reading this, I love most of you but get out of there!

Viewing 64 - 66 of 10,069 Reviews

Glassdoor has 10,681 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.