Gap reviews

3.8

70% would recommend to a friend

(10,068 total reviews)
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Mark Breitbard

72% approve of CEO

58% positive business outlook

Gap has an employee rating of 3.8 out of 5 stars, based on 10,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Nov 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Gap on the surface is a very people friendly place to work. They are one of the few companies that talk about work/life balance and actually practice what they preach. I feel I was paid very well as a single store manager with Old Navy Outlet. I really liked the salary/compensation reports that were sent out. These reports showed you how much you made and what your benefits package added to your total annual salary. I really enjoyed the Store Manager meetings held in off-site locations, where we learned about what was going on in the company and usually some form of leadership training.

Cons

I don't feel that performance is recognized either by praise or through promotions. It is all about who you know and not what you know within the organization. Their purpose, values, and behaviors are great until they have to live by them, they are not so friendly to individuals that have health concerns. So, I would say they are what you would call "Fair weather Fans", as long as you're healthy and contributing at a high level, they are your best friend, if you get ill or have a health concern, it's like you're kicked to the curb(literally). I would be extremely cautious when determining if the Gap is the place for you.

2.0
Nov 10, 2008
Recommend
CEO approval
Business Outlook

Pros

This is truly an innovative company. Even though at times it feels like the standardization of Mall America, you know for certain that you are part of a movement and generation that is shaping the world. The creative ability of the individuals, and the synergy created is inspiring. Most of what is generated doesn't make it to the public, as sales are the goal, not necessarily being trend forward. The most impressive thing about the company is the process-any process. I have worked for several brands within Gap Inc., and all have a well vetted and successful process which is followed by all involved.

Cons

Due to the notability of the company as an International force, management takes the approach that each individual is undeserving and lucky to be in their position. Expectations are often not set, and when not met, the employee is not given direct and appropriate feedback. The level of communication is low, and any recognition or feedback comes as a result of company mandated awards. A highly competitive environment, employees are often placed in direct competition with one another in a team environment. This creates a situation where team members are less apt to work together, share ideas, but rather work in isolation. I have also seen something with HR and management that is very disconcerting-once they have targeted someone, that person has no chance of improvement. Whether it is a performance issue, a personal issue, or simply they have been gossiped about and it has caused friction on the team...that person will be terminated or made miserable until they go. I have seen many people who are incompetent in their positions who have been there for years, and some who are only there for a few short months. There is no rhyme or reason. But this is certain, someone always needs to be a project.

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Glassdoor has 10,678 Gap reviews submitted anonymously by Gap employees. Read employee reviews and ratings on Glassdoor to decide if Gap is right for you.