Genesys reviews

Genesys is being refurbished to be sold, and new temporary senior leadership has been brought in to manage the transition. Right after posting an excellent third quarter, and being featured in an analyst report as industry leaders, the new CMO fired a bunch of top talent and replaced them with Yes Men/Women. The new culture is one where decisions are made at the top behind closed doors and handed down for unquestioning execution. Pushback is seen as insubordination, and people are afraid to do things the "wrong way." It's a shame. It used to be a place for creativity, collaboration, and mutual success.

Company is over processed. They either do not work or people hide behind them. Pushing you to a process is the new, "Its not my job." Contradictions are every where. They want to cut expenses everywhere and charge customers for every individual service, yet think nothing of sending sales people for, team, regional and area QBRs.. so expensive and redundant. They sell Customer Experience / Customer Service technologies but treat customers poorly. Low level and middle management is not empowered to effect change at all. Many other departments are completely apathetic or arrogant to sales and customers. Products are old, tired and not meeting the market's needs, retrofitting legacy tech is cumbersome and expensive for both Genesys and Customers.