Question 1

Is Genesys a good company to work for?

Accepted Answer

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship), Senior Account Executive and Associate Software Engineer.

Question 2

Does Genesys pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at Genesys?

Accepted Answer

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

Question 4

What are the top reviewed jobs at Genesys?

Accepted Answer

Software Engineer (158), Senior Software Engineer (105), Account Executive (72), Associate Software Engineer (47), Director (41), Sales (39), Senior Account Executive (38), Technical Support Engineer (37), Solutions Consultant (34), Manager (29), Senior Technical Support Engineer (24), Consultant (23), Software Developer (23), Marketing (22), PS Consultant (21)

Question 5

What are the pros of working at Genesys according to real employee reviews?

Accepted Answer

"The people are great and very passionate." ((in 253 reviews)); "The benefits are good!" ((in 148 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 77 reviews)); "great team and people to work with" ((in 75 reviews))

Question 6

What are the cons of working at Genesys according to real employee reviews?

Accepted Answer

"Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year." ((in 48 reviews)); "Minimal to no training for new employees." ((in 22 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

Question 7

What are employees saying about Genesys layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

Question 8

What are the top reviewed Genesys locations?

Accepted Answer

Indianapolis, Daly City, San Francisco, Raleigh, Menlo Park, Salt Lake City, Boston, Durham, New York, Chicago, Burlington, Chantilly, Annapolis, Los Angeles, Atlanta, Dallas, Miami, Austin, San Jose, Remote, Phoenix, Washington, Charlotte, Jacksonville, Orlando, Saint Louis, Portland, Alpharetta, Research Triangle Park, Arlington

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Staff CTI Telecommunicaton Engineer

Great place to work: dynamic and lot of opportunities !

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