Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "1) Work Life Balance is Good" ((in 223 reviews)); "The benefits are good!" ((in 146 reviews)); "great team and people to work with" ((in 87 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 86 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 45 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Aug 23, 2015

Groundhogs Day Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only pro is the paycheck. It has the potential to be great, but still waiting to see it come to fruition.

Cons

No cross-collaboration with departments that need to work together to be successful. Nothing gets accomplished because senior management doesn't know how to get along to focus on the business. Biggest let down is no possibilities to advance your career.

Genesys Response

10y

Thanks for your post and for your honest feedback. Our leadership team has had a series of in person meetings and off-sites over the past few weeks to focus on our 2016 objectives and to ensure we are all aligned on our go-forward strategies. This is important for a large and growing company. I am personally very excited about our future focus and where we are headed; join me in looking forward to some great stuff in 2016. And for the record, in the movie "Groundhog Day," I'd like to point out that Bill Murray's character does live happily ever after in the end! ...Tracy

1.0

Aug 21, 2015

Look at CTO's excuses here in the reviews, Cloud is dead at Genesys

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

If you need to learn how to lie, this one teaches you well. Absolute lack of morals and ethics at this company, if you want to trash your name, come on board.

Cons

CTO and about a dozen people lied about "business edition" cloud at Genesys. The executives mocked technology they got through acquisition, got rid of any one who opposed them from acquisitions, then flopped with their own "in house" product. When someone blew they whistle on major stories told to customers that were lies, that person was fired, and the executives who made this mess are now busy providing software on premise because the cloud bombed so badly. Arrogance abounds. CTO sold MAJOR FORTUNE 500 companies on a cloud product that was vaporware. The cloud product now removed at just about every company that bought it after triple the deployment time stated and the phone wouldn't even ring. Where's the Magic Quadrant on this one?

3.0

Aug 19, 2015

Good for short time period

Front end developer

Recommend

CEO approval

Business Outlook

Pros

The payment is above the market average and there are many good clients to develop solutions.

Cons

There is no career plan and neither career opportunities. In the last year there wasn't any personal feedback either.

Genesys Response

10y

I agree there are many great things about Genesys. If you aren’t getting the feedback that you need, I encourage you to set up time with your manager. We have a regular feedback process called the Four Conversations, and we are in the middle of one of those conversations now; it’s a great time to connect with your manager regarding your career aspirations.You can also talk to your HR Partner if you need some guidance on these topics. ...Tracy

Viewing 2449 - 2451 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

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Groundhogs Day Experience

Look at CTO's excuses here in the reviews, Cloud is dead at Genesys

Good for short time period

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