Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 48 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Mar 16, 2015

Working in Finance

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

- Growing company, able to contribute to growth - Great working environment

Cons

- Not enough employee training

4.0

Mar 12, 2015

It is a great company to work for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mid-size company with flexible culture that you can work w almost anyone.Top tier leader in the industry. Lots of technologies and very rich portfolio. Strong investment in cloud business.

Cons

The target market is still growing, but the rate is slowing a little. It is challenging to expand the business into the adjacent markets.

3.0

Mar 10, 2015

Erratic

Project manager

Recommend

CEO approval

Business Outlook

Pros

Company is working on setting up and documenting procedures employees will be evaluated on. Salaries and Bonuses are good.

Cons

Management is not in agreement on the procedures so evaluations are different based on manager. Reorg weekly so employees manager changes frequently and they have no background on employees abilities. Many lay offs have occurred reducing number of knowledgeable, experienced programmers to work on projects. They are repeatedly taken off of projects to help out another customer in trouble leaving no one to work on previous project.

Genesys Response

11y

Thank you for posting. Glad to hear you think our salaries and bonuses are competitive; we have been fortunate enough to be able to pay bonuses for the past several years. Regarding some of your other comments, I’m not sure what you’re referring to in terms of “weekly reorgs and frequent layoffs,” as that is not the case. Finally, and perhaps most importantly, belittling others is not something we like to hear about and I recommend you escalate this to your VP or HR partner so they can help you work through these and other concerns. ...Tracy

Viewing 2488 - 2490 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

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Reviews by job title

Working in Finance

It is a great company to work for!

Erratic

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