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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,706 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Sep 16, 2014

      A really positive place with great people willing to help

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a new person with a couple of years gap in working a Contact Centre value proposition, I was quickly taken under the protective wing of everyone to get up to speed. Every day I met someone new who was genuinely happy to meet me and help in any way they could. In no time at all, I felt like part of the family and not just the new person

      Cons

      As a fast growing company, you do need to take the onus on yourself to go in search of answers and not just rely on people around you. You have to keep up with the pace which can be quite a steep learning curve. However with people willing to help you a long the way, this is hardly a con and more of a fact of life

      5.0
      Sep 15, 2014

      The trajectory of my career improved dramatically by coming to Genesys

      Csm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people working in a dynamic environment. This is an up and coming company with a robust suite of services that cover SMB to Enterprise markets. Genesys supplies best of breed solutions for Contact Centers of all sizes. I really enjoy working for this company.

      Cons

      The cloud division has been grown through acquisition and there has been a transition period converting legacy clients into Genesys clients, but that's to be expected.

      5.0
      Sep 14, 2014

      Awesome company to work for, Leader in it's space, Opportunities to excel...

      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leaders in our industry, Great technology, Awesome people, Progressive HR policies and benefits, Seasoned managment, Virtual workforce culture, Entrepreneurial environment. All the right ingredients for those with the ambition to make a difference and contribute at a high level while being rewarded in the process. Love working and being a contributing team member at Genesys!

      Cons

      None unless one thinks hard work and being given challenging yet rewarding assignments is a Con...

      Viewing 2548 - 2550 of 2,706 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.