Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Sep 7, 2014
Recommend
CEO approval
Business Outlook

Pros

I like the fact that I have the ability to work from home or out of the office; gives great flexibility. The employees are very friendly and there is a lot of co-operation between consultants when working on projects. The company has a very strong customer base at the high end of the market but is also making strides in the mid market.. Much of its growth has been inorganic, though. I also like the idea of the Associate program as it gives new recruits the opportunity to learn in the classroom setting and apply those skills in the field. The pay is good but could be better and the benefits are excellent. The annual COMPASS event where most employees converge to learn and have fun is GREAT!!!!

Cons

Given the fact that the company is undergoing a transformation, changes are taking place and there can sometimes be confusion in some of the business processes.

5.0
Sep 5, 2014
Recommend
CEO approval
Business Outlook

Pros

As redundant as it sounds, the people are the best. Everyone is willing to help if they have the time. The company also hosts fun activities such as happy hours. Good benefits package, relaxed work environment.

Cons

Genesys is growing, and fast. This sometimes leaves employees left uninformed. Also, the discontinuity with employee resources; it can be hard to find basic information due to there being so many portals. Back to back travel is no fun, as well.

Viewing 2581 - 2583 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.