Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

90% approve of CEO

84% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Oct 26, 2013

Lot of potential but balance life is not an option

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great product. Profitable and with a bright future. Some really cool people to work with.

Cons

Be prepare to spend long hours at work all year around. Some middle managers are just awful and they can get away with it. HQ offices in Daly City....it's a great place if you like fog and cold.

5.0

Oct 24, 2013

Freed of Alcatel's grip, Genesys is back on the move in a big way

Sales

Recommend

CEO approval

Business Outlook

Pros

Genesys is filled with some of the brightest and most experienced people in the industry. They are able to accomplish projects that no other company in the market can. There is a very good corporate culture in which management listens to the problems from the field and tries to fix them. The employees generally have a "can do" attitude and get the things done which are often heroic. The product set is growing rapidly and the company is back to healthy levels of growth and profitability. The company promotes from within and it is a great company to grow in (although it might take some time for this to happen as people tend to stay in their posts for a long time).

Cons

Genesys is still shaking off the chains of it's 12 year ownership by Alcatel, during which Alcatel made profit taking a higher priority than innovation and growth. Under Primera, innovation and growth are back in a big way, and there is a lot of change happening quickly now. This is a good thing, but there are a lot of adjustments happening at once and the change can sometimes feel chaotic.

4.0

Sep 5, 2013

Marketing Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility of work day Friendly fellow employees

Cons

No loyalty for employees Work load balance from dept to dept Location of office

Viewing 2638 - 2640 of 2,704 Reviews

Jobs at Genesys

Director, Business Process Excellence

Sr. Manager, Transformation Strategy

AI Architect (Presales)

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Lot of potential but balance life is not an option

Freed of Alcatel's grip, Genesys is back on the move in a big way

Marketing Manager

Jobs at Genesys

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