This place is a nightmare... management can't communicate, and they only blame reps and leadership when they fail because of it. They promised mandatory OT during peak days but only took volunteers while the call floor was in chaos. Those volunteers, as they should have all ran for the hills. They keep team leads doing everything calls, emails, tickets while leaving us CSRs to fend for ourselves without support. Just "resources" that are wrong half the time.
Their layoffs were purely to save money, while keeping reps who've failed scores and dodged calls consistently just to fill floor numbers. We all see it. Meanwhile those actually working hard are left overworked and underappreciated. They delay our breaks and lunches for hours. Favoritism is rampant. Promotions go to the wrong people. HR protects management over employees. Excellent workers are discarded when they're no longer needed, lumped with those who are incompetent due to terrible training and support. They though it was 'smart' to change shifts in the middle of the week, leaving us with no more than 8 hours between shifts if you got trapped in volunteer overtime.
Don't even get me started on their responses here. They pretend to care about those they laid off, offering fake sympathy while denying everything everyone says. It's all a coverup. This place has wrecked my mental health, and I’ve seen it destroy others too. Don’t fall for the fake reviews or responses... this place is toxic. If you value your sanity, stay far away.
