Global Payments reviews

3.5

55% would recommend to a friend

(1,712 total reviews)
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Cameron Bready

64% approve of CEO

51% positive business outlook

Global Payments has an employee rating of 3.5 out of 5 stars, based on 1,712 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Global Payments employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Oct 8, 2020

Awful Corporate Structure

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The HQ building is nice, I guess?

Cons

Where do I start? - Management style is toxic, at best, and completely flailing, at worst. I can't say too many good things about upper, middle, or lower management. Upper management is more concerned about trade prices than their employees. Middle management is too concerned with getting as high up as they possibly can to be concerned with "big" (or even "small") picture ideas. Lower management is apathetic and riding on their paycheck, enjoying the benefits of their employees' hard work and taking as much personal credit as they can, all the while micro-managing and sucking all of the life out of their employees. - As a legacy Global employee, this merger was absolutely chaotic. Very little was communicated, and, from what I have seen, no team was exempt from poor decision making from above. Again, upper management's only goal was to increase stock prices. Employees were treated as expendable, which meant that the pathetic "Employee Appreciation Week" just felt like a total slap in the face. But, hey, I'm supposed to feel valued because you offered a virtual yoga class. Cool? - Want work/life balance? Don't come to Global. You won't get any of that here. The expectation, no matter your pay grade, is that you will either never take PTO, or that you will work through your PTO. Like your family? Sorry! Global has no sympathy for you. Never forget - to Global, the only thing that matters is Global. If you enjoy having a life outside of work, probably not the best fit for you. And with COVID, the working expectations have only gotten higher - partly because they know you can't do anything else. Partly because they have let so many people go (without any foresight) that you're now not only responsible for your own job, but you're responsible for others' jobs as well! - You're basically guaranteed to work above your pay grade (but, no, of course they won't pay you for that - and, don't bother asking, you'll likely be ignored). Be ready to make advances you're not yet comfortable or qualified to do. Get excited to be set up for failure! You will have no support from whatever management you have, and likely no instruction either! Good luck! - And, for all of this, you likely will not even be paid the industry standard.

2.0
Jun 22, 2020
Recommend
CEO approval
Business Outlook

Pros

I have not across and pro's since Global Payments has acquired TSYS in April 2019. Perhaps the fact that only 6 people were terminate or furloughed since the COVID-19 sweep the nation was a good thing.

Cons

The acquisition of TSYS by Global Payments was sold to us a great thing for TSYS. Due to a wide of overlapping products and resources, as TSYS employees, we were told that "...it was a great opportunity for TSYS". Those were lies. Products and personal overlapping is never a good thing for the acquired company. TSYS motto was "See something, DO something," however that is/was also a lie, especially if changes you propose goes against "leader" who would seem inapt and stupid! There are great opportunities Global Payment's employees. Undergoing a merger is never a good thing for the acquired company. I've never seen leadership power-grab at its worse as I'm seeing during a merger. Obviously, there're hardly any opportunities for TSYS employees. There's wasn't a strong leadership at TSYS, and I have to say the same for Global Payment's leadership. There is, however, lots of alliances being formed between incompetent staff. As an example, we've spent over $5 Million building a product that was a whooping flop. Instead of letting the "leader" go, like what would happen to a peon, he gets promoted. Maybe even got a pay raise! Those are the type of things you have to deal with! And when you try to something worthwhile, you get the cold shoulder!

1.0
Oct 15, 2017

Liars...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None...since purchasing Heartland Payroll Solutions, Global has had little or nothing to do with outlying offices other than to push new policys.

Cons

Lied to employees. After the buyout they swore to and down no one would lose their jobs. That there would always be an payroll office in Atlanta. However, they just decided to let the entire payroll team go less than ten days before Christmas and the rest the are only keeping around to file W2s for 2017. They don't care about their employees one bit, only the bottom line. They got rid of the slightly more expensive, highly productive team, in favor of the cheaper lav or in other parts of the country. Good luck with that!

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