Senior management staff and peer management staff were a wretched hive of scum and villainy who cared little for establishing good working relationships with myself and my direct reports.
Network infrastructure was the worst I've ever had to work with with outages occurring on a regularly, almost daily basis and sometimes more so. In the year 2019, I was paged no less than 216 times and as a result got very little rest which affected my ability to perform at my peak.
Reliance on the most experienced engineers was stripped away from my resource toolkit resulting in instability in data operations and reprimands from above if ever I tried to bring these resources to bear on the most difficult of situations.
Senior management often bypassed the chain of command to discuss matters directly to me to the exclusion of my director and often bypass me to communicate to my director resulting in confusion and disappointment. A hostile working environment was the result.
Constantly shifting focus of priorities, goals and working efforts led to my direct report's dissatisfaction resulting in the loss of great talent and further dissatisfaction from customers concerning myself and my team ability to provide consistent, successful service.
The change management process was extremely subpar and under documented. This led to multiple delays in execution as we had to near re-invent the wheel each the engineers needed to make vital updates and upgrades to the network infrastructure. Application team work usually took precedence over needed network maintenance. The hyper-leveraged network equipment contributed to the constant delays and the implementation of this hardware as it was engendered fear each time it was touched due to lack of documentation and a lack of basic understanding what applications and teams relied on the infrastructure, where and in what manner. Application implementation with its lack of high availability and fault tolerance made improvements to the network unreasonably difficult to schedule and execute safely.
