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GoDaddy

Engaged Employer

GoDaddy Advanced Technical Support reviews

4.1

93% would recommend to a friend

(12 total reviews)
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Aman Bhutani

67% approve of CEO

99% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.8

Culture & values

4.1

Compensation and benefits

4.0

Senior management

3.3

Career opportunities

2.4

Work/Life balance

Ratings by demographic groups

Reviews by job title

12 reviews
5.0
Aug 31, 2019

This company is one of the best things to happen to me

Advanced technical support
Recommend
CEO approval
Business Outlook

Pros

Excellent PTO, employee appreciation outings paid by company, focus groups for marginalized groups that are employee led, contests with amazing wins (once sales was competing for the company to pay their rent/mortgage for a year). The best by far is the ability and encouragement to help grow the company in the direction you think is best. I personally got to help oversee a new service, first as a special project, and see it grow and develop into my new job role, one that didn't exist prior to me helping create it.

Cons

Call centers are by nature stressful, and the calls you get can be unpredictable. How cared for you feel can vary from sup to sup. Many tools are old and outdated, and that can be frustrating.

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GoDaddy Response
6y
Thank you so much for sharing your experience and an even bigger thank you for taking on special projects outside of your normal job function and helping us grow as a company. We appreciate your hard work and diligence. We hope you're enjoying your new role and know that we value all of the work you do!
3.0
Jun 2, 2019

The golden days are over, but it's not all bad.

Advanced technical support
Recommend
CEO approval
Business Outlook

Pros

-Great benefits, take advantage of them. -Decent pay. They certainly don't overpay you, but as long as you're doing your job you more or less earn your worth. -Upgraded facilities/some are still under construction.

Cons

-All of the best stories about the culture are pre-2015, the culture has changed. -The HR department leaves something to be desired. -Dishonest communication from the higherups (although my direct managers were usually pretty good). -It's very much a "customer is always right" company, even when it flies in the face of everything we were trained on.

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GoDaddy Response
7y
You're absolutely right. There have been a lot of changes since going public. We're glad you were a part of the team in 'Hay Day' as it was a fun and exciting time. We will share your feedback about feeling out of touch with changes with our leadership team.
4.0
Jul 13, 2017

It's a career not a job!

Advanced technical support representative
Recommend
CEO approval
Business Outlook

Pros

- Great Benefits - Great Pay - Great Culture - Opportunity for Growth - Great opportunities for entry level applicants - Open door mentality (never feel uncomfortable voicing concerns)

Cons

- Ever changing policies - High responsibility/expectations for sales ( within sales positions) - High stress - Low sense of job security

Viewing 7 - 9 of 12 Reviews
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